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After Hours Computing Remote Help
We are pleased to offer remote assistance to many of our customers as a very low cost solution. In order to provide you assistance, we utilize the GOTOMYPC software. This requires you to download a small application that we will assist you in uninstalling after we are done with our help session. To download the application, click HERE.
Once you download the program and install it, you will be prompted to enter an e-mail address and password. The e-mail address to be entered is "helpdesk@ahcnet.net". The password will be provided to you by the help desk support person. On the next screen you will be prompted for the nickname and access code. This will also be provided to you by the help desk support person.
Once we have completed your support session, the technician will initiate the uninstallation of the software. You will need to remain on the phone so you can complete the uninstall process. Unfortunately, once we start the uninstall process we are disconnected from your computer.
The following terms and conditions apply to our Remote Help services:
- Remote Help services are charged at a rate of $12.50 per hour (or portion thereof).
- A minimum of one hour is charged for each call.
- All calls are handled on a "first call - first served" basis.
- Customers must have high-speed internet service (DSL, Cable, or above).
- Customers with heavy virus or malware/spyware infections may not be able to use this service.
- Customers who require on-site assistance after our initial Remote Help service has begun will be given a $10.00 discount on their first hour of on-site service (the fees for the remote session still apply).
To see an overview of how our system works, download our Remote Help services document HERE.
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